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VA Online Coping with verbal aggression, level 1 (new)

Everyone working with people can be confronted with behavior that can be difficult to deal with. How do you prevent it becomes worse and how do you de-escalate?

Objectives and content
ou will learn to recognize the different kinds and expressions of verbal agression: from disrespect to screaming and threatening with violence. We will reflect on your own attitude and personal style, and we will exercise with the methodical interventions. The training provides a combination of a theoretical and practical learning experience.

How does it work?
We work with video conferencing system Zoom. Before the training your receive instruction per mail how to install Zoom on your computer, laptop or tablet. Before each session you receive an invitation with a link to join the online training.

We start each session with a soundcheck and check in. During the training we work with exercises, sometimes with use of breakout rooms with small groups. Halfway each session there is an intermission. We end each session with a check-out.

For whom?
This training is intended for all English speaking buddies or volunteers, who work for one of our partner organisations.

Time investment
A total of 6 hours

Study material
Your will receive a handout in advance, per mail. Handy to have the handout present, during the online training.

Number of participants
The course can accommodate up to 10 participants.

Certificate of attendance
Yes

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