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Coping with verbal aggression, level 1 (English) new

Everyone working with people can be confronted with behavior that can be difficult to deal with. How do you prevent it becomes worse and how do you de-escalate?

Objectives and content
ou will learn to recognize the different kinds and expressions of verbal agression: from disrespect to screaming and threatening with violence. We will reflect on your own attitude and personal style, and we will exercise with the methodical interventions. The training provides a combination of a theoretical and practical learning experience.

For whom?
This training is intended for all English speaking buddies or volunteers, who work for one of our partner organisations.

Time investment
A total of 9 hours

Study material
Will be handed out during the training session.

Number of participants
The course can accommodate up to 12 participants (with a minimum of 8).

Certificate of attendance
Yes

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